The NHS e-Referral Service (eRS) (formerly Choose and Book) combines
electronic booking with a choice of place, date and time for first hospital or
clinic appointments. Patients can choose their initial hospital or clinic
appointment, book it in the GP surgery at the point of referral, or later at
home on the phone or online.
Practices should regularly review their worklists and act on any outstanding referrals that require further action.
The Referral Information and Support Service (TRISH) will not routinely monitor the NHS e-Referral Service (e-RS) GP worklist, this remains the responsibility of the primary care practice.
NHS e-Referral Service - Frequently Asked Questions (FAQ) for Referrers
Primary Care colleagues are sometimes faced with
situations regarding referrals and may not necessarily know the correct action
to be taken. There is an FAQ for Referrers, this is a working document and will
be updated when new situations arise or require further clarification.
NHS e-Referral Service - Frequently Asked Questions (FAQ) for Patients
There is an FAQ for patients who have been referred
via the NHS e-Referral Service to a Mid Yorkshire Hospitals NHS Trust service
at Pinderfields, Pontefract or Dewsbury or any other hospital provider.
If the patient is referred during their
consultation with the GP and the patient leaves the practice with the
information to book their appointment, it would be beneficial if the patient
also left with the FAQ Leaflet for Patients referred via the NHS
e-Referral Service which should reduce the number of patients
contacting your practice.
If the patient is referred after their
consultation, and the Appointment Request is put in the post, it would be
helpful to also send a copy of the FAQ's Leaflet for Patients.
What's coming to NHS e-Referral Service
October 2018 is the deadline for all consultant led
first outpatient appointments to be made using NHS e-Referral Service. The NHS
England have published the delivery roadmap which explains the system
enhancements and when they are being delivered.
advice and guidance to support 'advice only' services, multiple requests
and responses (A&G dialogue) and convert an advice dialogue into a
assessment services to allow a hospital or clinic to receive a referral
without an appointment booking to support 'refer now - book later'
online patient booking service to make it easier for them to book and
manage their appointments away from the GP practice
Assurance & Governance
This guidance was developed on: 07.2017
This guidance was ratified by: The OSCAR Assurance Group